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Sandicain
Constellation

O donfmz

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O donfmz

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Evilik
Astronaut

It's badly

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It's badly

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userZHvSCBn7LH
Astronaut

Re: Prime Video not working

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Both the (1) Deregister Device AND (2) unplugging TV for 1 minute (+holding down on button for 20 seconds) worked for me.  THANK YOU

 


 

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userYTjpb1Ho7L
Astronaut

Re: Prime Video not working

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Deregister Device AND (2) unplugging TV for 1 minute (+holding down on button for 20 seconds) worked for me too.   Have to do this regularly for Amazon prime.   Samsung should really sort this!! Very annoying.

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userqug3hxLQwr
Constellation

Re: Prime Video not working

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Anyone with other suggestions? Prime has never loaded on my TV. Just goes back to the Smarthub. I have shut off and on, pushed the power button for 5, 25, and 30 seconds as listed in different posts, Reset the Smarthub, Looked for updates, the TV is not registered on Prime, as it has never been used for Prime, set DNS to 8888, unplugged TV for the night, plugged in, pushed power button, held power button, reset entire TV,  tried to watch Prime through the internet app and cried a lot......

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userG2UNkk0G00
Constellation

Re: Prime Video not working

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I have tried everything on this thread and it isn’t working. Any other suggestions?

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userrYceit8bGW
Constellation

Re: Prime Video not working

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Your suggestion gave me a place to start - thanks.  But, I tried this and it didn't work.  Ended up rebooting my TV and Dish Hopper and was finally able to re-register.  

 

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userMOEhFemySw
Astronaut

Re: Prime Video not working

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I have 

1. Switched off and on the TV unplugged etc

2. Done the same for router 

3. Deleted samsung account and reinstalled 

4. Deleted and reinstalled amazon prime 

5. I have 150mbps speed.

6. All other apps working 

What's the solution  

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userUsEcIng6zU
Constellation

Re: Prime Video not working

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@Oldyellr
@Oldyellr


I live in New Zealand and experiencing the same issues, I have tried all the suggestions here to no avail. Today I had an on line ‘chat’ with Samsung NZ and they said they had no knowledge of the issue, I forwarded them this link and was told US televisions have different software, I replied that whilst I appreciated this I was getting exactly the same issues with a notification of insufficient bandwidth. After a fruitless conversation where I reiterated all other television apps were working perfectly and I had also carried out a total reset, plus Prime Video is working perfectly on all other devises I surrendered as he could offer no further help. Frustrating! 

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user5NdwY7CSFs
Astronaut

Re: Prime Video not working

JUMP TO SOLUTION

 

OK so the below worked for me, my device wasnt registered so couldn't deregister it just had a Prime app screen saying wasnt connected to internet.

 

I went into samsung tv network settings and disconnected my wireless internet connection from my TV.

 

I then reconnected my internet back to TV and when I tried the Prime App it worked

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