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user6mIxHiQFM5
Astronaut

Re: Prime Video not working

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Thanks for the the solution. It works where others did not. 

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user2ZpBzKbHhO
Astronaut

Re: Prime Video not working

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thank you so much! prime wasn’t working for days no matter what i tried but as soon as i did this it helped and fixed it and now in is working! again thank you!

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userHTZrxnDNzm
Astronaut

Re: Prime Video not working

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Woo-hoo! After an hour chatting with Amazon, trying all they suggested, nothing worked. Now it's alive! Thank you.


@Samsung_Qp1Oo4Q wrote:

I tried that too. Didn't work. Watched YouTube videos, fixed it. Unplug TV for 1 minute. then hold down power button for 20 seconds on remote. It will reset cache. This worked for me. 


 

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userdGx8xFGLpA
Astronaut

Re: Prime Video not working

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That worked for me, as well! Thanks!

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userveLTVTESWa
Astronaut

Re: Prime Video not working

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Unplug TV for 1 minute. then hold down power button for 20 seconds on remote

 

worked for me

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

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Thank you!  We appreciate the input!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user7dRrPitghI
Astronaut

Re: Prime Video not working

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Thanks, this just worked for us.

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userVD4ROiiLws
Constellation

Re: Prime Video not working

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This worked.  Thx 

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useruUzFTKqUUy
Constellation

Re: Prime Video not working

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Yes this worked for me when nothing else did thanks ! 

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userFZ6ZjUji32
Astronaut

Re: Prime Video not working

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This solution worked for me. I first unregistered and registered my tv, then unplugged it for one minute, plugged it in and immediately pressed the power button on the remote for 20 seconds. This seemed to clear the cache and I am now able to watch movies on the tv

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