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useruRu7wHz0Fs
Astronaut

Re: Prime Video not working

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Thanks, this was the only thing that worked.

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user5m53bPXKg8
Astronaut

Re: Prime Video not working

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In case you are stuck on a screen and can't access this page you have to unplug your TV and plug it back in to restart the app. 

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user8YaaIDCWrO
Constellation

Re: Prime Video not working

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Worked tx

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userqf7dhDUxh9
Constellation

Re: Prime Video not working

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After doing all of the above suggested solutions, I went to the Amazon app and updated the app itself, which solved the problem. Hope this helps someone else!

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userkiBgITqGGR
Constellation

Re: Prime Video not working

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Are you saying to sign out on TV? How can I do this? When I click on the app I just get a black screen. No option to do anything. 

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Oldyellr
Asteroid

Re: Prime Video not working

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You go to your Amazon account on your computer and deregister your TV. Then close the app on your TV. When you open it, you will have to sign back in and it will work.

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MCampy70
Constellation

Re: Prime Video not working

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Yeah works for an hour, then i have to reset the SmarHub again, and again, and again. This is Stupid Hub

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userdbIRnT79SB
Astronaut

Re: Prime Video not working

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@Oldyellr wrote:

Okay, it looks like nobody here has a solution. But I just got another email from Samsung Support with the following suggestion.

 

"I suggest you to sign out and sign back into the app.

To sign out, select Settings [on Amazon account], from the left menu, and then select Deregister your Device. Close the app, reopen, and then enter your credentials to sign back in."

 

That worked!  I now have Amazon Prime Videos back and working.


I'm unable to sign back into the app, going back to the app I get the same screen that doesn't provide an option for signing back in, just the same "amazon" screen saying to contact if there are problems. I also tried clearing cache via unplug, hold down on button for 20 seconds after turning off (or on).  So frustrating.  Please help.

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Oldyellr
Asteroid

Re: Prime Video not working

JUMP TO SOLUTION

@userdbIRnT79SB wrote:

@Oldyellr wrote:

Okay, it looks like nobody here has a solution. But I just got another email from Samsung Support with the following suggestion.

 

"I suggest you to sign out and sign back into the app.

To sign out, select Settings [on Amazon account], from the left menu, and then select Deregister your Device. Close the app, reopen, and then enter your credentials to sign back in."

 

That worked!  I now have Amazon Prime Videos back and working.


I'm unable to sign back into the app, going back to the app I get the same screen that doesn't provide an option for signing back in, just the same "amazon" screen saying to contact if there are problems. I also tried clearing cache via unplug, hold down on button for 20 seconds after turning off (or on).  So frustrating.  Please help.


If I remember, when I wanted to sign back in on my TV after I derigistered it. I got a message with a code with instructions to sign in on my computer.

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userxWbuKIscsI
Constellation

Re: Prime Video not working

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I had been using my prime video app from my Samsung smart tv for quite some time with no issues. Suddenly it stopped working tonight. After searching and trying a few different things... it seems that resetting the TV AND deregistering it from my amazon account worked. Hope this doesn't happen again as it wasted about an hour of my time but glad to have found a solution through this site.

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