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userOG9IqHKtfW
Constellation

Re: Prime Video not working

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it happened again to me.

i found that you don't have to do all that complicated stuff.

Just hold down the on/off button in the top left of the remote for about 20 seconds.

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Rene2255
Astronaut

Re: Prime Video not working

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Como le cambio idioma a esto

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

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On the television go to menu > system > menu settings.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userpT7FMJcZvq
Astronaut

Re: Prime Video not working

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Found that if I went into the apps store with all my apps .update the Amazon prime app then it actually came on for the first time . I'd get the whites dots for ages then it would just go off . 

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userY7Cgt8OD3K
Astronaut

Re: Prime Video not working

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Prime froze up and turning the tv off and on didn't work so I went to the apps icon and navigated to Prime. I clicked on it and chose to "Reload App". It fixed it. 

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user0mIbjSRjWZ
Astronaut

Re: Prime Video not working

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I tried signing in and out of my Amazon Account. That didn't work. I uninstalled the app and reinstalled it. that didn't work. I unplugged my TV for one minute, then plugged it back in and pressed the power button on the Samsung remote and held it for 30 seconds and that did work for me.



 

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usergyELi2gyPX
Constellation

Re: Prime Video not working

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The solution bbelow is great but how long will that last. Deactivating is a pain! 

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