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user6mIxHiQFM5
Astronaut

Re: Prime Video not working

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Thanks for the the solution. It works where others did not. 

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user2ZpBzKbHhO
Astronaut

Re: Prime Video not working

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thank you so much! prime wasn’t working for days no matter what i tried but as soon as i did this it helped and fixed it and now in is working! again thank you!

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userHTZrxnDNzm
Astronaut

Re: Prime Video not working

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Woo-hoo! After an hour chatting with Amazon, trying all they suggested, nothing worked. Now it's alive! Thank you.


@Samsung_Qp1Oo4Q wrote:

I tried that too. Didn't work. Watched YouTube videos, fixed it. Unplug TV for 1 minute. then hold down power button for 20 seconds on remote. It will reset cache. This worked for me. 


 

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userdGx8xFGLpA
Astronaut

Re: Prime Video not working

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That worked for me, as well! Thanks!

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userveLTVTESWa
Astronaut

Re: Prime Video not working

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Unplug TV for 1 minute. then hold down power button for 20 seconds on remote

 

worked for me

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

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Thank you!  We appreciate the input!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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user7dRrPitghI
Astronaut

Re: Prime Video not working

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Thanks, this just worked for us.

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userVD4ROiiLws
Constellation

Re: Prime Video not working

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This worked.  Thx 

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useruUzFTKqUUy
Constellation

Re: Prime Video not working

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Yes this worked for me when nothing else did thanks ! 

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user5m53bPXKg8
Astronaut

Re: Prime Video not working

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In case you are stuck on a screen and can't access this page you have to unplug your TV and plug it back in to restart the app. 

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