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userrYceit8bGW
Constellation

Re: Prime Video not working

JUMP TO SOLUTION

Your suggestion gave me a place to start - thanks.  But, I tried this and it didn't work.  Ended up rebooting my TV and Dish Hopper and was finally able to re-register.  

 

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userMOEhFemySw
Astronaut

Re: Prime Video not working

JUMP TO SOLUTION

I have 

1. Switched off and on the TV unplugged etc

2. Done the same for router 

3. Deleted samsung account and reinstalled 

4. Deleted and reinstalled amazon prime 

5. I have 150mbps speed.

6. All other apps working 

What's the solution  

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userUsEcIng6zU
Constellation

Re: Prime Video not working

JUMP TO SOLUTION


@Oldyellr
@Oldyellr


I live in New Zealand and experiencing the same issues, I have tried all the suggestions here to no avail. Today I had an on line ‘chat’ with Samsung NZ and they said they had no knowledge of the issue, I forwarded them this link and was told US televisions have different software, I replied that whilst I appreciated this I was getting exactly the same issues with a notification of insufficient bandwidth. After a fruitless conversation where I reiterated all other television apps were working perfectly and I had also carried out a total reset, plus Prime Video is working perfectly on all other devises I surrendered as he could offer no further help. Frustrating! 

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user5NdwY7CSFs
Astronaut

Re: Prime Video not working

JUMP TO SOLUTION

 

OK so the below worked for me, my device wasnt registered so couldn't deregister it just had a Prime app screen saying wasnt connected to internet.

 

I went into samsung tv network settings and disconnected my wireless internet connection from my TV.

 

I then reconnected my internet back to TV and when I tried the Prime App it worked

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user55rrGNpZCS
Constellation

Re: Prime Video not working

JUMP TO SOLUTION

I am in the US.
I have a Q8 Series (65). This morning I attempted to load Prime.  Prime attempted to log on--quickly flashed and then would not respond to my attempts to reload. I reset the Smart Hub and reinstalled the Prime app. No change. The TV did not show as a device on my Prime account. So I disconnected my WIFI. Reconnected the WIFI. No change. I then turned the tv off for a few minutes. Once turned back on the Prime Video app responded and landed me on the sign in/register device screen.

very strange but it is working now.

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userVcedCo9my1
Astronaut

Re: Prime Video not working

JUMP TO SOLUTION

Try turning off wifi on cell phone to make more bandwidth available for video

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

JUMP TO SOLUTION

We appreciate the input!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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usereb33cJ7FS6
Astronaut

Re: Prime Video not working

JUMP TO SOLUTION

I tried deauthorizing my device but it wasn't listed on my authorized devices anyway. I followed the tested and true 1st rule of troubleshooting... Unplug it and plug it back in after a minute. Then hold the power button down for about 20 seconds till it recycles. Amazon started up just fine after that.

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Samsung Moderator
Samsung Moderator

Re: Prime Video not working

JUMP TO SOLUTION

We're glad that you're yup and running!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userYPTYyPVtse
Astronaut

Re: Prime Video not working

JUMP TO SOLUTION

Is this a Samsung or Prime Video problem?  Regardless, why isn't this issue solved by Samsung and/or Amazon?  Come on......

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