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user6xsTDaS5rm
Constellation

Prime tv not working

I can’t  get to the option to sign out.  When I select the Amazon Prime app I just get a black screen.  I’ve tried everything I can think of.

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Prime tv not working

Can you provide the model number of the TV? This will help us walk you through the possible steps. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userqug3hxLQwr
Constellation

Re: Prime tv not working

UN65NU6070 is my model number. Prime has never loaded on my TV, all listed suggestions have not worked.

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Samsung Moderator
Samsung Moderator

Re: Prime tv not working

Are you able to remove the app and reinstall it? What is the current software version of the TV? https://www.samsung.com/us/support/answer/ANS00062169/

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