I can’t get to the option to sign out. When I select the Amazon Prime app I just get a black screen. I’ve tried everything I can think of.
Can you provide the model number of the TV? This will help us walk you through the possible steps.
UN65NU6070 is my model number. Prime has never loaded on my TV, all listed suggestions have not worked.
Are you able to remove the app and reinstall it? What is the current software version of the TV? https://www.samsung.com/us/support/answer/ANS00062169/