cancel
Showing results for 
Search instead for 
Did you mean: 
usertL8gooNY4q
Constellation

Q6FN smart menu disappears

Hi,

 

I have tried everything to resolve this and feel it's not dissimilar to the Q6FN home button issue not working. However the home button will work once and brings up a basic smart menu on the bottom menu with no apps, just settings, however it won't move onto these. I then can't exit the menu. I have used the basic remote to access settings and perform all the resets but nothing works. I have reconnected the remote! It's so frustrating because the tv has hardly been used. I

please someone help. 

3 REPLIES 3
Samsung Moderator
Samsung Moderator

Re: Q6FN smart menu disappears

Hey! Thanks for reaching out, try this link out and keep us updated?

Reply
Loading...
usertL8gooNY4q
Constellation

Re: Q6FN smart menu disappears

Hi,

 

thanks for responding, however I have tried all of these resets and when I go back to the smart button, it still freezes and after a full reset, the smart button continues to freeze. I can't work it out at all.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Q6FN smart menu disappears

Can I get you to send me a private message with your full model and serial number?

Reply
Loading...