- If the TV is plugged into a wall outlet, turned on, and disconnected from the One Connect Box, but no message appears, this will require service.
The above is my situation. I have backlights, but no menu, not even an error after unplugging the OneConnect.
Can anyone advise? Do you think this is a t-con board issue?
That is a legit possibility. This is something that we would normally suggest service in a case like this. If you would like to look into service options please send me a private message with your full model and serial number: http://bit.ly/2ihPL97
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