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Cosmic Ray

Q800T - studder/judder and motion blur

This is my 2nd Q800T and the stuttering/ judder and motion blur on the TV is horrible. I can't get a smooth picture on this TV. I've checked all the self diagnosis on the TV and even bought new HDMI cables. 

 

Samsung Moderators: What do I need to do to get a TV that's not defective. I can't keep going to Best Buy and exchanging TVs every 2-3 weeks. I paid $5000 for the 75 inch after tax for this TV. I doubt this will matter but it's either upgrade to the Q900TS and give it a shot or get a refund and switch to LG. However, I'm not dishing out another $1,000 for the Q900TS and that would be downgrading in size to the 65 inch. 

 

I'm trying to stay with Samsung and give the company my business but if this is the quality being produced for the top end TVs being made.....you're making it really difficult to not switch to someone else. Someone message me if we can work something out or not so I can either upgrade or return this and get something that isn't terrible. I literally can't even watch this TV.

 

Thank you 

 

5 REPLIES 5
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Samsung Moderator
Samsung Moderator

Re: Q800T - studder/judder and motion blur

Can I have you send a picture or short video via private message? I would like to help get to the bottom of this.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Q800T - studder/judder and motion blur

Same issue here with a QE65Q85R. You can turn it off, you can play with the settings, you can do whatever you want, but the image is terrible. The motion is not smooth/fluid, for examole, it is impossible to watch a football match without making you want to throw it out the window.

 

this is the reason why I am packaging it again to return it back and order a sony 65XG9505.

 

Even my 2008 edge led panasonic is much better handling the motion.

 

samsung please, FIX THIS with a new firm update or whatever. This is shameful

 

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Cosmic Ray

Re: Q800T - studder/judder and motion blur

I would have thought with the 8K high end TVs this wouldn't be an issue. I mean come on, $5000 for a TV. If a TV cost that much I expect it to be flawless. All I'm asking Samsung for is an upgrade to the Q900TS and that's for the 65 inch. I currently have the 75 inch Q800T. To me, I don't think that's too much to ask. I told them I'd give them one last chance before leaving as a customer. You'd think they'd want to keep a customer who spends $5000 on a TV. If they can't do this for me I'm returning the TV and getting an LG or just get a refund and hook my 10 year old LG.

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Constellation

Re: Q800T - studder/judder and motion blur

I have the exact same problem on my q90r 65". It's driving me nuts. I 'only' spend 2000€ on this tv, for me that's a huge amount and I would have thought the 2019 flagship would handle motion flawlessly, just like my ks8000 that now hangs in my bedroom, but no. The studder is terrible on all motion settings. 
when I turn it off, on auto and custom (0,0), it keeps giving motion problems. I can't watch at all now and the euphoria of buying a new tv is replaced by regret.

Is there already a solution to this huge problem? If not I'm going to ask to replace this tv with an oled.

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Cosmic Ray

Re: Q800T - studder/judder and motion blur

I don't know what Samsung did differently with the motion and judder. I have an old 55 inch 8000, I dont know which one but I bought it when the PS4 released so it's fairly old. I've never had any issue with motion, judder, clouding, screening nothing. The TV is flawless. I'm mind blow how it's 2020 with technology way more advanced and their TVs are worse than they were back then. 

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