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Original topic:

Q90T TV Issues

(Topic created on: 7/19/20 11:24 AM)
Sauwen
Astronaut
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4k, 8k and Other TVs
I have a friend with this television and so Samsung tech support has not been able to resolve his issue. His TV keeps telling him that the Samsung servers are down for maintenance (for a week straight) so none of his smart TV features will function. His router and internet are obviously working for every other device on his network. Are there any suggestions to resolve his issue?
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SamsungBri
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. http://www.samsung.com/visitcountry


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userQ9VkTWVp6e
Astronaut
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If it helps, I had connected my tv by LAN cable... it had internet access but wouldn't connect to their store.  I switched to WiFi and it all worked perfectly.

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userZfupWO7yS2
Constellation
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the server is under maintenance on my 2019 Samsung UN75RU8000FXZA. TV

please advise

 

Thanks

 

SamsungAl
Samsung Moderator
Samsung Moderator
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Restart the router and television (this will renew the IP Address license), and try again. Let me know if that works out for you :)


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userZfupWO7yS2
Constellation
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thank you for your response.

unfortunately; still the same.

would appreciate ur input.

 

Thanks.

userybBPhqQEsS
Constellation
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4k, 8k and Other TVs

Did you get this figured out? We are on day three, Samsung phone support told us to wait 48 hours. I just called back and their offices are closed on Saturdays. 

userIwzxhDY1kL
Astronaut
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tried that didn't work

userosljjCg2Sa
Constellation
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I have a new 65" Samsung. Initially it was working fine for a week but now it says

"the server is under maintenance" and 1000-7"

I have reset everything and it's connected to WiFi. 
please help. 

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users94pu9a5GU
Asteroid
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Did you ever open a new ticket and/or got it fixed?

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useri1yi1Ct91B
Constellation
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I have solved it for real. Same issue with my new tv, wouldn't download the terms so I could use it. All you need to do is download the Samsung smart things app and it'll find your tv (make sure the phone and tv are on same wifi). Voila, you can accept the terms in your phone and your tv now works