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Samsung Moderator
Samsung Moderator

Re: My Samsung UHD TV MU6310 6 series Couldn't connect to server.

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Thank you for this info! Support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitcountrysite.html
Thanks!







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Asteroid

Re: My Samsung UHD TV MU6310 6 series Couldn't connect to server.

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Did you manage to solve it? i have the same problem

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Samsung Moderator
Samsung Moderator

Re: My Samsung UHD TV MU6310 6 series Couldn't connect to server.

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Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01111046/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







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Constellation

Tend and conditions

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I just purchased my Tv and I am unable to complete setup because I can't download the terms and conditions. I keep getting "server under maintenance. Please try again later. (2014509-1). I have tried using the remote and mobile phone. I reset the tv and the router. Help

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Samsung Moderator
Samsung Moderator

Re: Tend and conditions

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Have you tried checking your internet connection?


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Constellation

I can't accept smart hub Terms and conditions

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Hi After the last update i can't accept the smart hub terms and conditions. The tv is connected to internet but it gives me  unable to connect to server. Please try again later (7).

I did factory reset and router reset but it didn't work.

Tv Model UA55JU7800

When i do a smart hub connection test i get 

Samsung Apps Panel( A Problem occured while updating the app or game information.

Please turn the TV off an on , and the try again.(˃) (ERROR7117))

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Sun

Re: I can't accept smart hub Terms and conditions

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Reset the smart hub by itself then try again.
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Constellation

Re: I can't accept smart hub Terms and conditions

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I did it but didn't work. 

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Samsung Moderator
Samsung Moderator

Re: I can't accept smart hub Terms and conditions

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Please be aware that this forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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Samsung Moderator
Samsung Moderator

Re: Q90T TV Issues

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@Sauwen

 

Can you please have your friend reach out to us via private message? I would be more than happy to look into this and see if we can get this rectified. 







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