Original topic:

Q90T TV Issues

(Topic created on: 11/23/20 9:05 AM)
Sauwen
Astronaut
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4k, 8k and Other TVs
I have a friend with this television and so Samsung tech support has not been able to resolve his issue. His TV keeps telling him that the Samsung servers are down for maintenance (for a week straight) so none of his smart TV features will function. His router and internet are obviously working for every other device on his network. Are there any suggestions to resolve his issue?
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SamsungLarry
Community Manager
Community Manager
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4k, 8k and Other TVs

Thank you for this info! Support for these models is very limited, please seek support for your area. You can do so here: https://www.samsung.com/us/common/visitcountrysite.html
Thanks!







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userbXvpXR0J4z
Asteroid
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4k, 8k and Other TVs

Did you manage to solve it? i have the same problem

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SamsungLarry
Community Manager
Community Manager
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4k, 8k and Other TVs

Give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01111046/ If this does not help I recommend letting a service technician have a look. Send your full model code and serial number via private message or call 1-800-SAMSUNG directly to get started.







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usergTU2aWBeGG
Constellation
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4k, 8k and Other TVs

I just purchased my Tv and I am unable to complete setup because I can't download the terms and conditions. I keep getting "server under maintenance. Please try again later. (2014509-1). I have tried using the remote and mobile phone. I reset the tv and the router. Help

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SamsungTam
Samsung Moderator
Samsung Moderator
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Have you tried checking your internet connection?


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userU4exLrs2cA
Constellation
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4k, 8k and Other TVs

Hi After the last update i can't accept the smart hub terms and conditions. The tv is connected to internet but it gives me  unable to connect to server. Please try again later (7).

I did factory reset and router reset but it didn't work.

Tv Model UA55JU7800

When i do a smart hub connection test i get 

Samsung Apps Panel( A Problem occured while updating the app or game information.

Please turn the TV off an on , and the try again.(˃) (ERROR7117))

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Adaboy
Sun
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4k, 8k and Other TVs
Reset the smart hub by itself then try again.
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userU4exLrs2cA
Constellation
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4k, 8k and Other TVs

I did it but didn't work. 

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SamsungAl
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Please be aware that this forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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SamsungLarry
Community Manager
Community Manager
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@Sauwen

 

Can you please have your friend reach out to us via private message? I would be more than happy to look into this and see if we can get this rectified. 







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