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userdgtL7j0zlD
Asteroid

QR70 Issues

I purchased a 2019 QLED QR70 this December (2019). I constantly have a problem wherein I'll turn the TV off with the remote and when I return later and turn it back on it locks up, will not play sound (I'm using a Sonos Playbar through the optical audio output), and I have to physically unplug the TV from the outlet to get it to work again. Simply shutting it off does not work to reset it, I have to actually unplug it. 

I am using the wireless WiFi through the TV. 

 

Does this TV need a Firmware update (there are no updates available to me at this time), or is this a defect in my TV?  

Any assistance would be appreciated.

7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: QR70 Issues

Could I have your current firmware version? Also to just clarify the sound from the TV it selfs stops working or from both the TV and the soundbar? 


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userVdgbOH5wJ6
Constellation

Re: QR70 Issues

Version 1335

Yes, No sound at all during those episodes.  In addition to it locking up, on two occasions today it just shut itself completely off.  

Thank you

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userdgtL7j0zlD
Asteroid

Re: QR70 Issues

Version 1335

Yes, No sound at all during those episodes.  In addition to it locking up, on two occasions today it just shut itself completely off.  

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Samsung Moderator
Samsung Moderator

Re: QR70 Issues

Have you had a chance to try a different HDMI? Also, does this happen when using an app on the TV? 


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userdgtL7j0zlD
Asteroid

Re: QR70 Issues

Thanks for the reply. 

I am not using an HDMI. This is with WiFi streaming using apps on the TV (Direct TVNow, Netfix, ESPN, etc). 

Unfortunately, I can not use my Amazon Firestick in the HDMI for streaming because the picture becomes too dark when doing it that way, which is another problem.  That is why I am streaming directly with the TV and not using HDMI. 

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Samsung Moderator
Samsung Moderator

Re: QR70 Issues

Can you send me a private message with your full serial number? 


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userdgtL7j0zlD
Asteroid

Re: QR70 Issues

I sent my serial number via private message. Thanks 

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