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Quality issues / customer loyalty / customer support

I bought a Samsung 40" 4K TV in 2017 - "UN40MU7000FXZA". Paid $573.94 for it. I actually bought two.

 

I have also in the past purchased:

46" Samsung 3D TV for over $1000. The display developed a black line and a triangular blemish after 8 years.

50" 4K Samsung - bought this last year (2019) to replace the 46"

55" Samsung 4K TV for my mother

Two 24" Samsung Monitors

23" Samsung Monitor 

Samsung Galaxy Tablet

Two Samsung Bluray players / sound sytems (1080P/3D and 4K)

 

The 4K player has an ejection problem and I cannot use the sound system because when the tray randomly ejects the input on the TV switches interupting whatever I am watching

 

One of the 40" 4K TV's that I bought in 2017 recently developed a ghosting defect on the lower left screen. I contacted Samsung and to keep me happy as a customer they offered a one time warranty extension to repair the TV. They would cover the parts and I would have to cover the labor. I asked them how much the labor would be and they gave me a price and I said ok go for it. So they send out a tech and the charge is $89.99. He looks at it and says you'll need a new panel and will schedule an install date to replace the panel. He told me the $89.99 would be credited towards the installation cost. I said ok and I paid them $89.99

 

A few days later Samsung contacts me and claim they don't have the panel in stock and will issue me a refund of $229.58. I said ok proceed even though I am not happy with it. When I was on the phone with them I could not remember if I had paid the $89.99. Afterwards I looked at my credit card statement and saw that it was charged. So their offer of $229.58 really only netted me $139.95 after subtracting $89.99.

 

I look at the emails they sent and eventually started the refund procedure. Then I realized they will only issue the refund once they come to pickup the TV. So I paid close to $600 for this TV and now I only get $139.95. I can't replace it for that cost. The whole reason I went with their offer is because they were going to replace or repair the TV as a one time courtesy.

 

Needless to say I am completely done with Samsung. They have lost a customer that has supported their products since 2008. I will switch to a competitor  in the future. Samsung took $89.99 with the pretense of repairing the TV and then renegged on that commitment and sold me two TVs and a Bluray player that were defective. And never provided software updates for their Galaxy Tablet. I am really disappointed because I thought Samsung was a trusted brand.

 

I need this TV replaced / repaired or refunded $89.99 + compensation for time wasted on this matter!

 

Someone from Samsung contact me and fix this. Your customer support is useless - one of your reps hung up the phone in the middle of our conversation and never called back even after taking down my contact details beforehand!

 

ORIGINAL TICKET NUMBER
4153178926

TRANSACTION / REFUND REQUEST NUMBER
4153422043