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Re: KS8000 Vertical Lines in all inputs

(Topic created: 10-28-2020 09:51 AM)
userUm4WvGg0lK
Constellation
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This just happened to me yesterday. I turned on the TV to this screen. I tried all inputs with no luck. I've had the TV for a little under 3 years. After reading through the Samsung community, I noticed this is a common problem with this model. Everyone's TVs on the forums seem to be having this issue at around the 3 year mark.  I use Samsung products in our home and they never have failed us. This was a large purchase for my family. It's really disappointing. Could you please provide a solution?

28A12BA6-C3F3-46CB-AA44-E56FD584D233.jpeg

 

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user1y6DBWZJKy
Constellation
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Hello there,

 

I am experiencing vertical coloured lines on my Samsung UN55KS8500FXZA bought in 2016.

The TV has been superb so far until today from nowhere the screen gets dark and coloured vertical lines come up.

Attached image of screen.

 

Any help is appreciated!

 

Regards

Prince Kaushal6DA90D84-961B-428D-BEBE-C7441989A152.jpeg

 

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MISTERDIEABETIC
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So I have been using my UN65KS8500F mainly as a computer monitor for the last couple of months with a brand new PC I just built. Today I turned the TV on for the first time in a few weeks and everything was fine, then within about 3 minutes the picture got blurry and had vertical lines showing from anywhere on the screen that wasn't black. Even if I move the mouse cursor, within a few seconds a vertical line will appear and stretch to the top of the screen. I've power cycled the TV, did a hard reset and nothing is fixing this issue. 

I'm guessing this is a board issue and not a panel issue, but does anyone have any more info for me to go off of?  I know this TV is out of warranty by now. But considering how many Samsung products I own now, and have in the past I would hope they might be able to help me out with getting this repaired. 

Lines in Action!!Lines in Action!!Here is the link to the .gif I made  

Empty DesktopEmpty DesktopNew LinesNew Lines

 

whsky
Astronaut
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Only thing you can do is get in contact with Samsung and complain. Be a Karen about it. When it comes to stuff like this, being a Karen gets you a new screen
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userkbpY8oWeHa
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I have a Samsung UN55KS8000 that I bought brand new from Fry's Electronics a couple of years ago. The TV now will only display vertical blue and green lines.  This is beyond disappointing for a TV that cost nearly $1,400 plus $100 in tax. Sent a PM but no response yet. After 15 years of owning  Samsung TVs, I may not be buying Samsung products anymore  IMG_9143.jpeg

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useramj3kGTumU
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Hi,

 

I have owned the UN55KS8000F Samsung 55" TV for a couple years now, suddenly a few days ago it stopped displaying a picture, sound continued but instead green vertical lines were displayed on the screen: -

 

20201004_150420_HDR.jpg

 

I believe the TV is now out of warranty, but this doesn't seem like an adequate lifetime for a TV with the pricetag I paid.

 

Is there anything that can be done?

 

Kind regards,

 

Simon

useramj3kGTumU
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I see there are other similar posts to mine, fairly frequently in fact.

 

Is there some kind of further action I need to take to get something done?

userg4MJ3xs86X
Constellation
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My four year old UN55KS8000 died yesterday, with the seemingly familiar multicolored vertical bands (sound is OK). I'm out of warranty, but I opened up the case and saw two blown resistors on a board labeled BN96-39234A. I Google'ed and most eBay sources have run dry for this part -- anyone know where I can source one? 

 

FWIW, I'm not the first person to have the exact same resistors die (R043, R044). TV was working fine and died about 2 minutes into turning it on. Come on Samsung!

 

Thanks!

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Solution
SamsungBri
Samsung Moderator
Samsung Moderator
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Hello, Users. If anyone is experiencing similar symptoms as other users in the post and this is occurring on all sources and during the picture test this will require service. 

If you're in warranty, please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

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Sent Message to Moderator

 

If you're not within the warranty, please check out the following link to locate authorized servicers in your area. HTTP://www.samsung.com/us/support/service/location 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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useryfW7XmAGq1
Astronaut
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Full Model Code: UN55KS8000FXZA
Serial Number: <hidden>
Pictures of the Lines: very betwewen green horizontal from the bottom, and all over  and total vertical multicolored

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