This just happened to me yesterday. I turned on the TV to this screen. I tried all inputs with no luck. I've had the TV for a little under 3 years. After reading through the Samsung community, I noticed this is a common problem with this model. Everyone's TVs on the forums seem to be having this issue at around the 3 year mark. I use Samsung products in our home and they never have failed us. This was a large purchase for my family. It's really disappointing. Could you please provide a solution?
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I have the same experience. KS8000 from 2017. Samsung ended up offering me ~$370 dollars, the TV cost $1062 with tax. We'll see how that process goes.
Older TV's from my childhood would still work if plugged in. Planned obsolence is a nightmare and I'm making sure to get a LG or Sony from now on. I will never purchase a Samsung again
pretty much. My 11 year old Sony Bravia still looks perfect, and that's been through like 5 moves, and one time I smacked it against a wall. Thought it was going to def be broke, but nope, still works like the first day I bought it.
These Samsung sets break in under 2 years even if you never touch it after you put it on a wall or a stand. That's just how bad they are.
Very analogous experience for me and my ks8000. I've gone through at least 7 ticket numbers, have had tickets and appointments canceled without notification, and most recently was offered a refund - which was canceled before I could get back to the TV to take the requested photo of the label on the TV. Samsung really knows how to lose a long term customer via customer service bungling.
Hi! This happened to my tv the other day. bought it black friday of 2016. Did you guys get yours fixed or should i not be wasting anymore time with this and just buy a new one?
My Samsung UN65KS8000 been getting these vertical lines at start-up recently. I purchased this TV back in 2016 and currently tight on budget for a new one. How can I fix this? Thank you.
second, if it's a new tv, return to where you bought it and exchange. Samsung repairs take a seriously long time to get.