userfYF15dfMXu
Constellation
Options
4k, 8k and Other TVs

Customer service is pathetic! We been waiting for our refund for 3 months! They keep saying something different every time we call. Changed our refund twice. The calls keep dropping every time they try to transfer us to someone "supposedly" is going to help us out. They told us our refund was suppose to get here in 14 days and we waited and waited and nothing! We called and they said it was canceled! But didn't even bother telling us why. Now every time we call we are in hold for hours and the call keeps dropping! We can't get ahold of anyone! I'm so livid with this situation!!! 

1 Solution


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SamsungBri
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your ticket number so that I can look into this for you. http://bit.ly/33ipYnO


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5 Replies
usere7UxcbShcR
Cosmic Ray
Options
4k, 8k and Other TVs

what are you getting a refund for?

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userfYF15dfMXu
Constellation
Options
4k, 8k and Other TVs

They can't find anyone to come and fix our tv. So they are refunding us what we paid for the tv . 

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Solution
SamsungBri
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

My sincerest apologies for the frustration and inconvenience this has caused. Please feel free to send me a private message with your ticket number so that I can look into this for you. http://bit.ly/33ipYnO


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userxoRHDSh4wB
Astronaut
Options
4k, 8k and Other TVs

Yep.  Experiencing exactly the same thing with a Samsung Refrigerator!!! 

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JJohnson598
Constellation
Options
4k, 8k and Other TVs

Same here!! They are giving me the run around ! It's been six months and they lie and manipulate you . I want to start a lawsuit and have an appt with my lawyer now

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