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Original topic:

Remote not working and red light flashing

(Topic created: 10-20-2020 08:14 AM)
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OCRFierce
Asteroid
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Hello.

Looks like I just fell into the same Remote ‘flashing red, not pairing, not available, tv turning on by itself in the middle of the night’ black hole I’ve seen posted about.  How frustrating!  I have read through the posts and tried everything, yet i cannot get any of the functions to work.  Everything has worked perfectly for over a year.  I’m so confused, please help.

I have UN65KS9500FXZA.

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userIF2lDND0e7
Asteroid
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Sigh, I have the same problem with a KU6270.  I have tried two new remotes and everything I have read about to have them pair with the TV.  Always, "not available."  Contacted Samsung and, though this is a common problem with their TVs, they told me I'd have to pay to have the motherboard replaced as the TV is 3 years old and out of warranty.  A $1,000 TV should not have problems after only 3 years.  Sounds like it is time for a class action law suit for defective products.

userdFn2rwPawV
Astronaut
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Multiple times a day, all the buttons stops working on the remote except the power button. Had to reconnect the remote by pressing the back + play/pause buttons together. 

 

Tried removing the battery  - Did not help



userah6bywEI3J
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This one worked for me. My power was the only thing working to turn on/off my QLED 6 Series 2018 model. Red light blinking. I held the return/back button and play/pause button for about 10-15 seconds and the remote paired with the TV! Praise be!

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userhJkLZqXNti
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I have the same issue, but pressing the buttons didn't work. It did allow me to turn on the TV though.

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SamsungJam
Community Manager
Community Manager
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Just for clarification are you using the stock remote or a 3rd party universal remote


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userA1OtTk33jS
Astronaut
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same thing just happened to me... but this solution of holding the back and up button isn't working. 

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userz06e6hZVm8
Constellation
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Unplug television for reset. Repair is printed inside rear battery cover.....(back+play buttons) will repair Samsung remotes. 16032068273296442770927077242806.jpg

 

userPcq5dX3zQC
Constellation
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Same thing happened to me and nothing worked until I unplugged my tv for 10 to 15 seconds and it paired on its own after that. 

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users2JOYwcu6M
Constellation
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None of the solutions worked for me, thanks!
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useriprcUfaH2k
Asteroid
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Same here. Nothing works for me..
Samsung us junk
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