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Astronaut

Remote

My remote for my un55mu6500f is constantly blinking red with the power on/off only working

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Remote

You can give these troubleshooting steps a shot Smiley Happy

  1. Reset the remote.

    Remove the batteries, and then press the Power button for eight seconds to reset the remote. Then, reinsert the batteries and try to use the remote again. Check out the user manual if you need help accessing the battery compartment.

  2. Check if the remote is sending an IR signal.

    Take either a digital camera or use the camera on your phone or tablet. Point the remote at the camera, and then press and hold the Power button on the remote. As you hold the button down, look at the camera's screen. If the remote is sending an IR signal, you will see a colored light coming from the remote control.

    • If you do not see the IR light, replace the batteries with fresh ones and try again. If you still do not see the IR light, then replace the remote.
    • If your remote is not a Smart Remote, and you see the IR light, turn on your TV using the control on the TV directly. Then, try controlling the TV again by pointing the remote directly at the Samsung logo. If the remote still will not work, visit our Support Center to request service. (If your TV will not turn on when using the control on the TV, see our guide.)

    Remote Test

  3. If you have a Smart Remote, try to pair it with the TV.

    1. Press and hold Return and the button that is diagonally up and to the right of Return. (This is usually the button with 4 colored dots, but can vary depending on the remote) . This will reset the smart remote.
    2. Stand within 1 foot of the TV, and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.

    If the remote will not pair:

    1. Unplug the TV for 30 seconds, and plug it back in.
    2. Stand within 1 foot of the TV, and press and hold Return and Play/Pause simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
    3. If none of these work, you can order a new remote one our parts website at www.samsungparts.com if you are out of warranty. If you are within your standard one-year warranty, feel free to send a private message to any of the moderators Smiley Happy

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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