Our TV model UE55KS8000 displays vertical colored bars and nothing else; sound and menu no longer function. Our TV was not dammaged by any accident.
We bought it in October 2016 for 2,381 Euros (France). It is a shame !
I always thought that SAMSUNG was a reliable brand and over the years I bought several products from this manufacturer. I am very upset and all the posts I read on this particular problem tend to prove that it is a major QC issue and failure from SAMSUNG for KS8000 series.
The TV is of course no longer under warranty and repair costs seem extravagant from what I read.
4 years of regular use for a TV of this price is not a long period of time which can justify to throw away my TV now.
When you pay that kind of money you are entitled to better quality.
If SAMSUNG does not help me by repairing my TV set as a one time exceptional service, I will never ever buy a SAMSUNG product and I will make sure that all my friends and acquaintances know what to expect when they pay good money for these products.
I hope someone can help me here and has a solution to recommend. Thanks in advance for any advice.
Hi, thanks for answering, but does not help. all is clean and properly connected. The problem happened suddenly this week, picture turned to vertical colored bars and nothing else.... The panel looks basically dead.