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Asteroid

Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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Hi I have the Samsung Q6FN65.

 

The TV regularly cannot connect to the Samsung servers. Because of this I cannot login with my account info and cannot download apps.

 

I tested getting an update and was able to get version 1270. After that update, the tv did connect for about an hour. But by the end of the night, I was no longer logged in.

 

I tested reseting the Smart Hub. Bad Idea!. This uninstalled my chosen apps. And now I still cannot login to my Samsung account. I cannot download apps.

 

I need this resolved. The smart features are a major reason for buying the TV.

IMG_20191116_122751.jpgIMG_20191116_123441.jpg

 

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1 SOLUTION

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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I contacted Samsung support chat. I had to reset the TV. Had to go throught the setup and login process. The smart hub then hung when entering the the apps menu. Had to power off and power on TV to resolve that. The menu was sluggish. The Samung tech remotely reset the smart hub. I had to login again.


TV is connecting properly now.

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16 REPLIES 16
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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I contacted Samsung support chat. I had to reset the TV. Had to go throught the setup and login process. The smart hub then hung when entering the the apps menu. Had to power off and power on TV to resolve that. The menu was sluggish. The Samung tech remotely reset the smart hub. I had to login again.


TV is connecting properly now.

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Constellation

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I have the same problem. I have reset the tv. Reset my passwords. Connected to the network manually but it will still. It connect the to server. Trouble is that Samsung support are not available because of the corona virus!

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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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FYI: This solution only worked for a limited time before had the same problem. One issue seems to be with my DNS blocking untrustworth site. The Samsung TV has multiple domains it connects just because it is on. It seems a subset of those domains are all required for the TV to function normally. For instance, I can use all the TV apps currently installed, but I cannot login to the Samsung account, install new apps, and/or update current apps.

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Astronaut

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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Thank you, this helped me. I had recently installed Pi-hole for add blocking

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Astronaut

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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What domains did you add to PI-hole to fix this issue? I have installed one also and see the same problem.

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Constellation

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I have exactly the same problem...it has been one week and I have gone through all the same steps and I am very frustrated and very unhappy...i have the Q8c model number QA75Q8CAMK . Model code is QA75Q8CAMKXZN that I bought in Dubai but I live and work in Ethiopia as a diplomat...could it be that the location is the problem..please..i need urgent help...im stuck at home because of the corona situation and I can't use my TV to view my regular app programs...im very disappointed 😞 

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Samsung Moderator
Samsung Moderator

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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Thank you for reaching out! This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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Asteroid

Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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Did you manage to solve it? i have the same problem

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Astronaut

Re: Re: Samgung Smart TV Fails to connect to Samsung Servers (QN65Q6FNA)

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I also have a pihole installed. can't seem to find the domain. that's being blocked
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