Original topic:

Samsung 4K TV unresponsive after PS4 shutdown?

(Topic created on: 3/4/21 5:30 PM)
usercluDDMrLIp
Constellation
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4k, 8k and Other TVs

Last night, we were playing a game on the PS4 when it overheated and shut off. The next day, the PS4 was fine, but our Samsung 4K TV was completely unresponsive. We've tried everything - unplugging, plugging into new sockets, changing cables, flipping the breaker, holding down the power button. Nothing, no lights or sound. Both the TV and PlayStation were plugged into surge protectors. We're completely baffled. Any idea what we can do? The TV was very expensive and is very new. It's barely been used. And we're at a loss on how a PlayStation could kill it though an HDMI connection. Any advice at all is welcome. Please help us get our TV back!!

Model number: UN65TU8300FXZA, 2020 Model

2 Replies
dano9258
Astronaut
Options
4k, 8k and Other TVs
We had same thing with another model. we had to replace the power board
SamsungJam
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

Could you send me a private message with your serial number?  I would like to look into service options for you http://bit.ly/2ihPL97


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