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userXOkILPi4oc
Constellation

Samsung 55” 4K tv keeps turning OFF

I bought a new 55" Samsung Tv from Sams Club 3 weeks ago and after only 3 weeks the TV just goes off and just has a black screen . It will not turn back on unless I unplug for 5 minutes.... once I replug back in the TV does come back on - I have updated with the lates s/w updates - why is this occurring????? 

6 REPLIES 6
Iceman82
Asteroid

Re: Samsung 55” 4K tv keeps turning OFF

Hey.. having the same issue here, any recommendations or fixes ? Samsung is something pay all this money for a tv to have this problem?

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Samsung Moderator
Samsung Moderator

Re: Samsung 55” 4K tv keeps turning OFF

May I have your full model code?


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Iceman82
Asteroid

Re: Samsung 55” 4K tv keeps turning OFF

UN55NU8000F

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Samsung Moderator
Samsung Moderator

Re: Samsung 55” 4K tv keeps turning OFF

Try this link out and keep us updated. 

 

http://www.samsung.com/us/support/troubleshooting/TSG01108742/


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Iceman82
Asteroid

Re: Samsung 55” 4K tv keeps turning OFF

I did, all the troubleshooting and still the same! Also all of the sudden my 46" in my bedroom started to do the same thing? What gives ? This is very strange ? 

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Samsung Moderator
Samsung Moderator

Re: Samsung 55” 4K tv keeps turning OFF

Could you send me a private message with your full model and serial number? 


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