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KevinPotts
Asteroid

Samsung 55 in QLED horizontal line top of tv

Was watching tv today and all of a sudden a horizontal line popped up about 6 inches from the top of the tv and everything below it has an almost double image.  This is happening on all inputs.  I believe the tv is out of warranty, and it's going to need repair, any idea how much this is going to cost?

13 REPLIES 13
Samsung Moderator
Samsung Moderator

Re: Samsung 55 in QLED horizontal line top of tv

Does this issue occur on all sources and inputs? Please go to Settings>Support>Contact Samsung and provide the full model code and current software version.

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KevinPotts
Asteroid

Re: Samsung 55 in QLED horizontal line top of tv

Yes, it occurs on all sources and inputs.  

Model QN55Q7FAM

Software T-KTMAKUC-1207.3, BT-S

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Samsung Moderator
Samsung Moderator

Re: Samsung 55 in QLED horizontal line top of tv

There is a much newer software version available, have you tried checking for available updates?

 

If none are available, please update via a USB flash drive. You can find the file here: Link

 

You will need an empty USB Flash Drive.
Download the file from the link above
Once it is downloaded, right click on the file and click Extract and then select the base of the USB Flash Drive.
Then plug the USB Flash Drive into the television and navigate to the software update section.

 

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KevinPotts
Asteroid

Re: Samsung 55 in QLED horizontal line top of tv

I will check, but I highly doubt that a software update is going to fix this problem.  

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Samsung Moderator
Samsung Moderator

Re: Samsung 55 in QLED horizontal line top of tv

Can you provide a picture of the line?

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KevinPotts
Asteroid

Re: Samsung 55 in QLED horizontal line top of tv

I'm at work now until tomorrow morning, I'll post a picture then

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KevinPotts
Asteroid

Re: Samsung 55 in QLED horizontal line top of tv

20190826_182703768_iOS.jpg

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KevinPotts
Asteroid

Re: Samsung 55 in QLED horizontal line top of tv

Here is a pic of what my screen is doing, happens on all inputs and sources, upgrading the software did not do anything.

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Samsung Moderator
Samsung Moderator

Re: Samsung 55 in QLED horizontal line top of tv

Just to confirm, also showing double like this when you pull up the menu?


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