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Samsung 55" 7 Series RU7100 "The Server Is Under Maintenance. Please Try Again Later. (500)" Help

(Topic created on: 7/19/20 11:14 PM)
Bread671
Asteroid
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Hi,

 

I bought my Samsung RU7100 55" less than 4 weeks ago, but I am having trouble connecting to the search option in the app store. At first, I just had problems agreeing/connecting to the privacy policy thing on the TV. This was solved with resetting the TV to factory setting and reconnecting again with the SmartThing app. I was able download Netflix, Amazon Prime, and Spotify. It all works too, but app store does not let me search other apps like Youtube. 

 

 

Every time I tried to search something it just tells me "The server is under maintenance. Please try again later. (500)"

 

These are the solutions I have tried so far:
- Resetting the router. (Plugged out for 30 seconds or so)

- Plugging out the power outlet for 10 seconds.

- Reset the TV to factory setting twice

- Connecting the SmartThings app to the TV. 

- I also read in the Samsung community forum that it can be a region problem? I live in Guam, so I don't know if that affects anything.

 

Please help. 

 

Server maintenance (500)Server maintenance (500)Server maintenance (500) pt. 2Server maintenance (500) pt. 2

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Bread671
Asteroid
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Hi Caleb,

No, I did not purchase the TV in the US. It was purchase here in Guam. 


I did just end a 40 minute call with a Samsung expert over the phone (1-800-726-7864). All the expert had to do was to change my area code via remote management which took about 5 minutes to fix. The search function in the app store works now. 

Thanks for the reply though. 

 

PS - To any Guam residents reading this thread or having the same 500 server error problem, just call a Samsung expert and have him or her change the area code. 

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SamsungCaleb
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Was this TV purchased in the US and taken to Guam? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Bread671
Asteroid
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Hi Caleb,

No, I did not purchase the TV in the US. It was purchase here in Guam. 


I did just end a 40 minute call with a Samsung expert over the phone (1-800-726-7864). All the expert had to do was to change my area code via remote management which took about 5 minutes to fix. The search function in the app store works now. 

Thanks for the reply though. 

 

PS - To any Guam residents reading this thread or having the same 500 server error problem, just call a Samsung expert and have him or her change the area code. 

View solution in context

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Bread671
Asteroid
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Hi Caleb,

 

Thank you for the reply. No, I did not purchase the TV in the US. I purchased it here in Guam.


Thankfully, a solution was found just a couple of minutes ago. I just ended a 40 minute call with a Samsung expert. All he had to do was change the area code for my TV which took about 5 minutes. Everything works fine now (app store search function).

 

PS - To any Guam resident reading this and having the same "server under maintenance (500)." problem, just call a Samsung expert and ask them to change your area code. 

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SamsungCaleb
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That's great to hear! 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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