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Samsung 65" - TU700D Series - 4K UHD LED LCD TV losing wifi

(Topic created on: 11/10/20 4:42 PM)
usertZdfnk9sDj
Constellation
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4k, 8k and Other TVs

I purchased my tv a few months ago and up until recently have had no issues.  Now anytime I go to use wifi (Disney+ , atttv, Netflix, etc) it says there is no internet connection.  I have to unplug the tv from the wall and plug back and and magically it works again.  Anyone else have this issue.  Model number is 

Samsung 65" - TU700D Series - 4K UHD LED LCD TV

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SamsungLou
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

I am sorry to hear about this. Please follow the steps below to cold boot the television.

 

With the TV powered on, press and hold the Power button on the remote for 5+ seconds until the logo screen shows on the screen.

Log back in to the network.

 

If you continue to have issues, please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Solution
SamsungLou
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I am sorry to hear about this. Please follow the steps below to cold boot the television.

 

With the TV powered on, press and hold the Power button on the remote for 5+ seconds until the logo screen shows on the screen.

Log back in to the network.

 

If you continue to have issues, please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

userHf8LysFOzp
Asteroid
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4k, 8k and Other TVs

I have the exact same issue with my new Samsung 65" TV losing wifi.  The only thing that works is briefly disconnecting the power cord (which maraculously works) or 'reseting' the Wifi and then rejoining and reentering the Wifi password.  My model is QN65LS03TAFXZA and SN <HIDDEN>.

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usertZdfnk9sDj
Constellation
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4k, 8k and Other TVs

I have found that either holding the power button down on the remot or unplugging the TV works. But it only fixes it for that one time.  the next tiem i try to access a streaming service using WiFi the same problem comes up.   

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userJ8fbBDuBi5
Astronaut
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4k, 8k and Other TVs

I am having the same issue with the same model. This is happening after the latest update.

Disconnecting the power cord works for a day or so, but as soon as I am opening another app displays network is disconnected.

I openned ticket with Samsung to see what they say. This TV is not even a year old.

 

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SamsungLou
Samsung Moderator
Samsung Moderator
Options
4k, 8k and Other TVs

I am sorry to hear about this. Please cold boot the television using the following steps.

 

Turn on the TV.

Press and hold Power on the remote until the television turns off and back on.
Reconnect to your WiFi network.

 

If you continue to have issues with tour connection, please send the serial number for the TV to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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user0B06rbDosV
Astronaut
Options
4k, 8k and Other TVs

I am having the same issue. I've done a factory reset, cold boot (multiple times) but unplugging the cord is the only thing that seems to work. Very annoying considering I JUST bought this TV.

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