Original topic:

Samsung 7 series (50) ue50nu7020k

(Topic created on: 1/23/21 3:29 AM)
userGeg6exlEtU
Astronaut
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4k, 8k and Other TVs

Hi there . When using my amazon fire stick after 5 min on hdmi 1 and hdmi 2 the bad connection comes up on the TV and then it restarts my first stick . I've tried the fire stick in the bed room tv and it works fine , so must be a problem with this TV hdmi port  , I've had the TV for about two years , I've tried to re set the TV doing the power off the TV and hold the power button for 30 seconds and this has not helped .  Im thinking it could be the circuit board for the hdmi , plz plz any help would be amazing.  Thanks for any feed back . 

1 Reply
SamsungBri
Samsung Moderator
Samsung Moderator
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4k, 8k and Other TVs

Thank you so much for reaching out! This forum is for the support of US products and customers. We do not have the ability to support models outside of the US. There are differences between the US and International firmware, which we do not have access to. Since your product was purchased outside of the US, please visit the link below for support in your area. https://www.samsung.com/us/common/visitlocationsite.html


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