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uservjDctifnPt
Asteroid

Samsung 70" 4K TV stop working (no commands available)

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TV suddenly went into a snowy screen with no sound or any picture. When I operate the remote red light on TV lights up but it does not respond. Tried Menu button to no avail. The TV won't turn off even when the POWER button behind is pressed (only turns off when unplugged). When pluged back in, SMART TV apears on the screen for 2 seconds and then goes into a snowy screen with no commands available. Worked fine last night. It seams like a bad software was pushed overnight.

1 SOLUTION

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Black Hole

Re: Samsung 70" 4K TV stop working (no commands available)

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Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Samsung 70" 4K TV stop working (no commands available)

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Oh no! Could you provide the model of the television?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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uservjDctifnPt
Asteroid

Re: Samsung 70" 4K TV stop working (no commands available)

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 UN70KU6300

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Samsung Moderator
Samsung Moderator

Re: Samsung 70" 4K TV stop working (no commands available)

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Is your television currently plugged into the outlet or a surge protector?  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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uservjDctifnPt
Asteroid

Re: Samsung 70" 4K TV stop working (no commands available)

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It was plugged into surge protector. I plugged it directly into outlet. Same issue persist.

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Black Hole

Re: Samsung 70" 4K TV stop working (no commands available)

JUMP TO SOLUTION

Please send us a private message to http://bit.ly/2CGMMUe with your phone number as well as the model number and the serial number of the unit.

View solution in original post

Reply
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userFtGXczhGKG
Astronaut

Re: Samsung 70" 4K TV stop working (no commands available)

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I am having this exact same issue, would be very much appreciated if you let me know if you found a solution or do I need a new TV?

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