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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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My 15 month old tv started doing this. I noticed that when someone walked in front of it it would reboot. Then the same thing if I waved my hand in front of the sensor. I noticed that the red standby light was flashing and flickering. I pulled the batteries out of the remote but it didn't change. I pulled the batteries from the remote for the samsung bluray player and it worked. No more flashing red led and no more reboots. Strange. 

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Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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Removed batteries out of all excess remotes including the Samsung DVD player remote. Plus unplugged TV for 5 minutes. We will see if this works. Thanks for the suggestion.

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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We had the same problem on 60 inch.  We started going through the settings and turned off the "anynet" and turned off the "auto shutdown" in the smart hub or systems menu.  So far so good.  Maybe take a trip through your settings and see if something is amiss there...

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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I just had the same issue today. I was on the verge of writing Samsung off completely. I bought my TV (UN75MU8000) 2 years ago and right off the bat I had issues with the SmartHub and they came and replaced the whole TV. Today I had the issue with it flickering off and on nonstop. I tried disconnecting it for long periods of time, disconnecting my router, disconnecting all HDMI connections from the SmartHub, to no avail. Then, I read something about issues with other controllers that are used to control the TV (DirectTV and Firestick in my case). I started taking the batteries out of all the remotes one at a time, and once I got to my Firestick remote, I noticed the red sensor light on the TV stopped flickering. Easy fix! Check everything!

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Same ,

 

Model: UN50NU6900FXZA

SKU: 6268403

Hi, I just recently bought the TV this past black Friday 11/29 from Best Buy and am having issues with 

 the TV. It turns off/on by itself intermittently. I have tried resetting the TV by unplugging the tv and I have turned off Anynet+ and turned off mobile on settings but the problem still persists. There is no specific thing I watch, the tv turns off in a few minutes. Anyone still having this issue? 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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@james_samsung_1 We are sorry to hear that, since you did just recently buy the TV you can go back to Best Buy and try for an exchange or if you prefer you can send us a private message with your full serial number and look into other options for you. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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Same problem for me, thus my LED tv is about 5 years old, so no waranty left here in Norway.

 

Is there a software issue?

 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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@useroyy85PVQbv Thank you so much for reaching out! This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Hi Michelle i have same issue the red light keeps blinking non stop now is off but blinking just the button

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Model # UN65F6300AFXZA

 

This is my recent experience.  May or may not work for others.  Believe it or not, it has something to do with the remote.  It doesn't make any sense to me, but through various tests, I was able to isolate it to the remote.

 

What works

Step 1: Make sure the tv is in powered off mode.  Simply unplugging it when it keeps turning off and on will not work. If the TV turns on automatically after you plug it back in, then you did it incorrectly.  

Step 2: Unplug the TV for 10-15 minutes.

Step 3: Remove batteries from remote

Step 4: Plug TV back in.

Step 5: Turn TV back on with controls on the TV itself.

 

If the TV unit is now stable, then the remote was the issue. 

 

Like I said, doesn't make sense to me why the remote would impact the unit even if it is not directed at the remote sensor.  I stress again that this is what worked in my situation.  Your mileage may vary.

 

I haven't been brave enough yet to test if the tv will work normally with new batteries in the remote. I will conduct this test in the next couple of days and update all of you.  Right now, this is my only tv and don't want to risk it until I get my new tv mounted and running.

 

Edited to Update: Finally had a chance to test if the remote itself was malfunctioning or if it was a low battery situation. Verdict is that the remote is malfunctioning.  Inserted fresh batteries in the remote and the TV resumed its on and off cycle.  Following the steps outlined above restabilized the TV.  

 

Edit #2: After a month or two of peace, my TV suffered a relapse.  Disabling Anynet+  has resolved the issue for now.  There is an outside chance that using the HDMI 3 input might also trigger this death cycle.

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