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Asteroid

Re: Samsung LED Smart TV keeps turning off and on

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Did anyone ever reply to you once you private messaged them? Can you tell me what they did for you? We have had the worst experience so far and have been without our TV for almost a month. We spend a lot on this 65" TV and you would think they would value their customers but they don't. Even now, we have yet to have a resolution that does not end up losing our warranty that we had and only having a refurbished replacement (who knows when) with only a 90-day warranty on it. Um...I spent $1000 on a TV and only get 90 days? I don't think so. I would love to know your resolution. Thanks so much!

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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SamsungMichelle,

 

If you do a quick internet search,  you will find that this had been an issue with Samsung TVs for arty least 7 years.  I have had 2 Samsung TVs experience this issue and of 3 of my friends have also experienced this issues. 

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Supernova

Re: Samsung LED Smart TV keeps turning off and on

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Do you still need help with this issue?

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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I am having the exact same issue with my KS8000 TV.   i had since October 2016.   so disappointed that this started happening today, and it is no longer covered by the warranty.    Is there a solution to this issue?

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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Have you tried unplugging the unit for about 5 minutes before trying to view it?

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Cosmic Ray

Re: Samsung LED Smart TV keeps turning off and on

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I have a UN65KS8500FXZA TV doing the same thing. I had a technician come out and tried to replace the mainboard and failed to fix the problem. The technician said the "LCD Panel" shorted out and it would cost $1,300.00 plus labor to fix the problem. This should not happen to a 2 year old TV, needless to say, I am very unhappy with this product. I have two other Samsung TV's and they work perfect. The TV is out of warranty and I can't see me buying another Samsung TV if you do not have an answer as to why this TV would fail like this after 2 years.

 

Regards,

Mike

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Cosmic Ray

Re: Samsung LED Smart TV keeps turning off and on

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Since the Samsung technician diagnosed my tv last week. I have taken the tv to the local tv repair shop and told me he has found the problem and should have it ready for pickup by Friday. Do to the language barrier i am unsure what the problem was but I will be sure to find out and post.

 

Regards,

Mike

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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Please keep us updated.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Cosmic Ray

Re: Samsung LED Smart TV keeps turning off and on

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Today I received a call from the local TV repairman and he tells me afterall that he can not fix the TV and the problem is in the control panel and to come pick-up my TV. I asked him my options at this time and he tells me to buy a new TV because it will cost too much to fix. I spent over $2,400 for this TV and I can't believe it has failed after two years of light use. Samsung, you have to do the right thing here. I am not a rich man to be dropping $2,400 every couple of years. Is the controll panel serviceable and are parts available to service the control panel? Samsung you have to make this right; I currently have spent ~$300 to have two technicians look at the TV. Make it right Samsung.

 

Regards,

 

Mike

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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SperDaddy, can you provide us the service ticket number so we can look into this further for you?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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