Could you send us a private message with the full model and serial number for the television? http://bit.ly/2ihPL97
I am curious as to what you plan on doing about your TV. I am assuming the TV is out of warranty and I am positive that the cost of repair is out of the question. I spent last evening checking circuits on the PCB (Main and power supply) and all circuits check out. The Samsung technician was correct in his diagnosis but I believe he was wrong on the cause. He told my wife the control panel was shorted out due to a power surge. I do not buy this for many reasons; first, because we have a whole house line conditioner and surge protection. Secondly, I had the TV and all of the accessories on another surge strip; thirdly, the power supply PCB would be the first to go due to an incoming surge and the PS PCB checked out fine.
I having a hard time swallowing this whole thing; I bought the TV as an investment and to have the TV repaired with a new control panel would cost more than the TV is worth. Samsung is making me feel that TV's are not an investment and they are disposable like a small appliance. I would like to know or see the data on the life expectincy of a Samsung TV in general and specifically the UN65KS8500 and alike.
Samsung is the worst ever TV to purchased because same issue happens to me last night and the Samsung company wouldn’t tell you the issue because they already know that all their TV doesn’t last more than 2 years...Smh it’s better to advise all your family and friends to never buy any Samsung product
I’ll tell you all now what worked for me . I disconnected the tv box turned on the tv and hold the button on the back of the tv until it stays on and the release the button and click on source on your remote . As soon as you get to change the source the the red light should stop flickering .if holding the bottom works for you , then you should be able to fix the problem. Good luck
Ok thats it....i cant have anybody help me...the support says 24/7and ywt iy says that no one is available....this is the VERY last time i am buying a samsung producr and i ASSURE you my next tv is not gonna be a samsung...or dvd player, or phone or tablet etc. I am a very hard working man wjth not much money and samsung are selling cheap producr at a premium price. I am very regretful of investing money in them, i will not make the same mistake twice. Samsung, you should be ashamed of yourselves...ripping people off like that