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userUUrmF8qAfl
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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What was the video? I am having this same problem now.

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useruRenNm2lbK
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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I think it something to do with any wireless connection the TV has to another device.

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usereoArU76Y09
Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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My tv started the power off cycle today, 3-4 years old, and I have found the network to be suspect.

 

Looking at possible problems, like auto shut off settings, I wanted to look into software updates that might be available.  Since i have been using another, non samsung, device to connect i had to try and set up the network connection.  It failed.  2-3 times in a row i tried to access the network set up menu and the tv controls froze up until the on/off cycle triggered (it is happening every 4-6 minutes).  It is also worth mentioning that the display did not freeze, the cycling images of a screen saver kept being updated without a hitch, just the tv setting menu disapeared when ì selected the network setup option and the remote became unresponsive.

 

Attn:  Samsung staff.  You need to post something that the public can see FAST.  This thread looks very bad but a simple public response, even a we don t know, would go a long way to salvaging what seems to be a growing problem.

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JessikaZ
Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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We started having the same issue with our TV several months ago and it’s extremely frustrating! Sometimes the TV won’t even turn on before it begins the cycle, other times we could be in the middle of watching and suddenly it will turn off and begin the constant “clicking” like it’s trying to turn back on.

We’ve tried unplugging for several minutes- nothing. By the looks of it, Samsung doesn’t really seem to care that this is a huge issue!

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userCit1jxHQu9
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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This appears to be a remote problem and by removing the batteries from the original Samsung remote and using a universal remote solved our issue. Hope this helps someone else!

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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We appreciate the input!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userdaTRXLBLvI
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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My 75 inch 4K Samsung just powers off and on while watching program.  I have called Samsung several times about this with no solution.  My TV was purchased in April of 2018.  I also called my cable provider and they are telling me that it is a problem in the TV itself, nothing else.  They also referred me to this post as many people are having this

same problem.

 

He said it was not the cable box because it does not go off when the TV does.

 

 

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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@userdaTRXLBLvI, we would be happy to look into this for you. Please send us the model number and the serial number to the link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userWcuueJDNzN
Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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I solved by disconnecting the internet connection both wifi and eternet

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jace1113
Constellation

Re: Samsung LED Smart TV keeps turning off and on

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Yes! Count me in because not even the technician that I have insurance with the tv doesn’t know what’s the problem. He kept saying that is something wrong with mother board. 

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