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Asteroid

Re: Samsung LED Smart TV keeps turning off and on

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I have the same problem with my 2 months old 8K 75 inch QLED tv. It is so unstable. In the middle of Netflix streaming or trying to watch a 4K bluray, the screen turns off and on for a couple of minutes. Extremely annoying. Samsung Support is hopeless. I am in Melbourne Australia. I called them 3 times, still waiting for tier 2 support to call me back. This is an $11,000 AUD supposedly top of the range 8K tv. If O were to know there was this issue on Samsung smart TVs, I would have bought an LG OLED or SONY OLED instead. 

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Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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Here is how I fixed mine

 

I have 4 remotes

Samsung Tv

Samsung bluray

Firestick

Cable remote.

 

My tv kept turning off.  Id turn the volume down with either the cable or tv remote and it kept turning off.  I took the batteries out of all but the cable and have not had this problem.  This tells me o e of the remotes is causing this.  I will intsall 1 at a time after a few days to make sure the problem is gone

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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I’m at the same boat. And I purshased the one that offered everything at the time the most expensive... and I also have the extend warranty; now every time I try to request a service doesn’t allow me because asks for the serial ( which was supposed to shown when I registered my product) and I type the serial says my TV is 3 years old.

i used to have everything from Samsung but they are starting to make their products with a limited life time span. 

I love their sewing their technology but the lack of reliability is devastating for a customer who had invested so much on their products. 

We had unplugged everything from out tv and was using only the smart features... and every time the turn off started we have to leave the tv unplugged for a month.

when we bought it we planned at least 10 years life span for it; not half of it. 

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Constellation

Re: Samsung LED Smart TV keeps turning off and on

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My tv keeps turning on and off by itself with no picture, what to do? 

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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Please send a private message with the model code and serial number of the TV. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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@SamsungMod23 wrote:

I understand your frustration. Can I have your serial number via private message? I would like to look into this more for you.



My model number

UN 46F 6350 a FXZA

Clicking on and off

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Astronaut

Re: Samsung LED Smart TV keeps turning off and on

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I have the same issue!!!! What I dislike is that it's not like we bought a cheap brand and the cost of the TV was expensive!!! Why should the customer be charged when its an internal Issue!!

 

 

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Asteroid

Re: Samsung LED Smart TV keeps turning off and on

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We have had nothing but problems with customer service at Samsung!! I can't even call it Customer Service. Our TV was doing this very same thing and then the screen just stopped working on 4-22-19. We STILL HAVE NO TV and Samsung has not honored the warranty by resolving this issue. Nobody replies either. I was on the phone for 4+ hours waiting for anyone to answer and I finally hung up and went to bed. Samsung used to be a good name for quality but after this...I am staying away from all things Samsung (phones, dishwashers, tv's...everything). 

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Samsung Moderator
Samsung Moderator

Re: Samsung LED Smart TV keeps turning off and on

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@Olivertwist7   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Samsung LED Smart TV keeps turning off and on

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I've already done that and nobody has replied. Shocker.

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