I have the same model it's been doing the same thing too. I opened up another thread. Did you get it resolved? I'm so upset because it's only been one month since it got out of my amex warranty. Clearly this seems to be a product defect since so many of us are having the same issue. I hope Samsung is able to help us it's a great company. We didn't buy an expensive Samsung TV just so that it goes bad in 2 years
Samsung is going to ask to?
Disconnect one connect.
Plug it directly into a wall socket
Change remote batteries
Make sure there aren't usb or external devices connected.
Unplug it for 15 minutes and try again.
None of that will work though. Clearly there's a bigger quality problem. I wish they would just tell us what the issue is so we can look into fixing it ourselves. Instead of having us set up a service request for which they take 200$ just to diagnose what's wrong with out TV. Clearly they should have an idea since so many people are having the same issue.
I am having the same issue and attempted all of the things Samsung suggests that I found in this thread and nothing worked. I can’t seem to find... in the 19 pages of posts, where Samsung provides an actual fix for this issue. Only messages where they ask for those consumers to private message them. This is extremely concerning there are so many people over a years span continue to have this same issue and Samsung has provided no clear resolution. I can not afford a new tv and this is the only one I have. If the “fix” is to buy a new one or pay for repairs then that is just sad for a tv that isn’t even 5 years old.
Seriously and so many of us are having the same issue. Sumsung is literally doing nothing to help us. I always had high expectations and considered Samsung a premium and a good brand. Not any more. We are better off paying for a cheaper brand then buying samsung if they have such a low off the shelf life.
My 50" is less than 60 days old and started doing this on off thing. I just had shoulder surgery so I am stuck in bed without my brand new Samsung 4k UHD tv for rercovery. I own SIX Samsungs and now i feel like i have been had. I bought the extended warranty so it will be fixed as soon as I am able to get it off the wall. Samsung has officialy made that turn to making infererior products. I am so disapointed since I have SIX WEEKS to heal.