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Original topic:

Samsung Model UN50J6200 Lower Left Corner Melting and Screen Cracking

(Topic created: 08-04-2021 08:51 PM)
Charickter
Constellation
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4k, 8k and Other TVs

My seldom-used Samsung UN50J6200 TV developed horizontal black lines today that quickly devolved into screen flashing and abstract distortion. I noticed a smell of burning plastic and saw a very bright spot developing in the lower-left corner. Upon looking closer I could see what I thought was a crack in the plastic frame at the lower left of the TV. I touched it. It was then that I realized that it wasn't a crack but the frame was melting away from the screen. It burnt my finger.

I shut it off. I unplugged it. I became very disappointed.

Model Code:  UN50J6200

Serial Code: <Hidden>

Please help.

1 Solution


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Solution
SamsungLarry
Community Manager
Community Manager
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4k, 8k and Other TVs

I can definitely understand your concern here.  As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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2 Replies
Diaboyos
Supernova
Options
4k, 8k and Other TVs
If the TV is under warranty file a warranty claim to have it repaired. If the TV is not under warranty the cost to repair or replace it will be up to you. The repair would be expensive and better spent towards a new TV imo.
Solution
SamsungLarry
Community Manager
Community Manager
Options
4k, 8k and Other TVs

I can definitely understand your concern here.  As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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