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Asteroid

Samsung NU7100 keeps disconnecting from wifi

I have two samsung NU 7100 Tv's (65" & 55")

both keep losing connection to wifi. Even when connected directly to Ethernet, same thing. Both are updated to the current firmware. I've read in some discussions that some reps recommend a Static IP address... which to me is ridiculous. Why should I have to buy or pay monthly for a static IP address just to use my Samsung brand TV... if that's the case, I'll be changing brands completely. Samsung... you need to fix this. 

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Samsung NU7100 keeps disconnecting from wifi

Please provide the full model codes and current software versions of the television so that we can best assist.

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Asteroid

Re: Samsung NU7100 keeps disconnecting from wifi

TV Software Version : T-KTM2LAKUC-1292.1

Firmware : Current Version - 1292

Model Code : UN65NU7100

Staus Code : 000002000000

 

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Samsung Moderator
Samsung Moderator

Re: Samsung NU7100 keeps disconnecting from wifi

Thanks! There is a newer software version available for the television. If no updates appear on the television, I would recommend updating the television via a USB flash drive.

 

You can find the firmware version here: Link

  1. You will need an empty USB flash drive.
  2. Connect the USB flash drive to the computer.
  3. Download the file from the link above.
  4. Once download is complete, right click on the file and select Extract To.
  5. Once the extraction window pops up, select the base of the USB flash drive.
  6. Once the extraction is complete, eject the flash drive from the PC.
  7. Plug the flash drive into the television and turn it on.
  8. If the update does not automatically begin, navigate to the software update section on the television.
     
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