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Asteroid

Samsung Q900 QLED 8K TV

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Just bought this tv 3 weeks ago to play my new Xbox Series X. Everything was great until I noticed 3 almost invisible vertical lines on my tv. It splits my screen into 4 equal parts. When I'm gaming and there's solid colors on the screen I can see them. Also noticed that there's 3 green pixels on the top of the screen where the line starts. I tried using different HDMI cords and nothing works. 

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Asteroid

Re: Samsung Q900 QLED 8K TV

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Took mine back and got every single dollar back. Spent it on a 65 inch LG CX OLED 4K and had it for about 2 months almost and never been more satisfied. That Samsung Tv is garbage. 

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Samsung Moderator
Samsung Moderator

Re: Samsung Q900 QLED 8K TV

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I'm sorry to hear that, does this occur on all sources? Also, does this occur during the picture test? 


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Asteroid

Re: Samsung Q900 QLED 8K TV

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It doesn't happen when I'm watching Netflix or regular tv. It only happens when I'm playing an Xbox series X game on the Xbox series X. Regular Xbox one games I have downloaded to the Xbox Series X that I play don't show the vertical banding. I think it's a problem with the Variable Refresh Rate. I've connected my Xbox Series X to another tv in the living room and it was fine. Also have a PS5 and it doesn't do this on the Samsung Q900R QLED 8K TV but the PS5 doesn't have Variable Refresh Rate. So I'm starting to think it's more of an Xbox problem than the TV. But I'm not sure. 

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Asteroid

Re: Samsung Q900 QLED 8K TV

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Also it doesn't occur on the picture test. 

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Constellation

Re: Samsung Q900 QLED 8K TV

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I'm having the same issue! First on my One X.. luckily I got a Series X yesterday.. it's better but still there. Is this why yours is doing? See the faint line just right of the character. 

the Samsung support are useless because they email me with troubleshoot suggestions but you can't email them back  

E934DF8F-BA65-4A00-BBB7-D2F40BDA756B.jpeg

 

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Astronaut

Re: Samsung Q900 QLED 8K TV

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same issue
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Asteroid

Re: Samsung Q900 QLED 8K TV

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Took mine back and got every single dollar back. Spent it on a 65 inch LG CX OLED 4K and had it for about 2 months almost and never been more satisfied. That Samsung Tv is garbage. 

View solution in original post

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