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Constellation

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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I need assistance.

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Constellation

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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Hello! I am having the same problem with my UE60D8000.

As soon as it goets power it just loops on and off.

Could you help me?

thanks

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Samsung Moderator
Samsung Moderator

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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We can only support US products. Please contact Samsung Support in your region: http://bit.ly/lBD2zm


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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I am having the same problem with un55f7100afxza. Can you help me too?

 

So frustrating 

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Constellation

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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I have the same model but I have the 49". I've been having that same problem for the past 16 hours. I've tried everything from all of the different post and YouTube videos. I left it on resetting itself every few seconds, and when it finally stayed on for a few minutes I went to the settings. What I finally tried is putting it in retail mode and now it's working perfectly. Now I'm trying this same trick with my 2018 65" NU7100, hopefully it'll work a second time

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Constellation

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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I have the exact same issue.

Samsung, what's the fix/solution?

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Samsung Moderator
Samsung Moderator

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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@user1piIt14KDy  We are sorry to hear about this. Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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The issue is surely with the software update, it has nothing to do with the hardware. The Smart Hub (not smart at all) always updates the software whenever the TV is turned on, even there is no new update. Due to some bugs within the software, the update could not proceed, so the TV keeps turning on and off.

 

I solved the problem by renaming the TV <EDIT>

I purchased the TV from Costco, and I will have it returned, I believe it will eventually go back <EDIT>

 

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Asteroid

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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how did you keep the TV on long enough to make the update?

 

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Astronaut

Re: Samsung SMART TV Turning on and off repeatedely [Model UN55JS8500F ]

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Can you  help I have same problem with UN65KS8000FXZA

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