Last night our UN55KS8000F TV's screen just decided to fall out while we were watching it. The screen dislocated from the top and fell off fowards and swung down and hit my child. This really scared all of us, particularly my child. This TV was not touched and only hung once when it was purchased. It is 3-4 years old but for a $1600 Tv we expected more life from it, especially not to fall apart in our living room. We are expecting Samsung to contact us from here to make this right.
Solved! Go to Solution.
I am sorry that this happened to you, and I will be happy to assist you. Please send the serial number to this PM Link.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.