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userkJ4K9TIIJl
Constellation

Re: Samsung Smart View cannot Connect to TV

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I'm having same problem with UN50NU6900 (2018 Model). After reading this will be returning TV tomorrow.
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userXCmNB2LlGO
Astronaut

Re: Samsung Smart View cannot Connect to TV

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I can't connect to my smart TV, such as Pandora or NetFlex any longer. I was able to and now I am unable. I checked the setting and my internet provider indicates it connected, yet it will not connect to my TV. What can I do??

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Samsung Moderator
Samsung Moderator

Re: Samsung Smart View cannot Connect to TV

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userXCmNB2LlGO, please provide the full model code and current software version. 

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userS2mjcviqLK
Constellation

Re: Samsung Smart View cannot Connect to TV

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my model number UN46Es6500 just quit connecting to netflix.  connects to everything else.  panasonic tv downstairs on same cable home network logs into netflix just fine.  have cycled modem etc and had chat with netflix support

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Samsung Moderator
Samsung Moderator

Re: Samsung Smart View cannot Connect to TV

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Which software version are you running currently?
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userWkm2AVxBPV
Asteroid

Re: Samsung Smart View cannot Connect to TV

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A Samsung spokesperson told me several months ago that my two models could not be connected to my desktop. So, that issue is solved for me and now closed. Thank you.

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Jgray87
Asteroid

Re: Samsung Smart View cannot Connect to TV

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The new oreo update is doing something funky with the smart view. I though it was the phone timing out at first, but found that it disconnects at times which aren't connected to screen timeout feature. It will require an update to fix problem.

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user1rEvi12N0v
Astronaut

Re: Samsung Smart View cannot Connect to TV

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UN55JU6700

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userWkm2AVxBPV
Asteroid

Re: Samsung Smart View cannot Connect to TV

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Yes, Gill, both are on the same 2.4 GHz Wi-Fi band - Ian

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userWkm2AVxBPV
Asteroid

Re: Samsung Smart View cannot Connect to TV

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Yes, they are both devices on the same 2.4 GHz Wi-Fi band.

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