Samsung TV Plus Not Working

[user6xgwztXzyN · Accepted solution]

We changed the DNS setting in the TV to Google's DNS (8.8.8.8) cold booted, and everything now loads. Apparently my ISP DNS was not resolving the Hulu and Samsung TV Plus addresses. Two hours with Samsung Support and they tried everything BUT this. 

[userG2DCZVgPC5]

Awesome, thanks!

[userXdpMI1CKpG]

I tried changing the dns with no success.  All other network apps work flawlessly.

2020 frame tv 50"

[userAEXqoivu7m]

What are the steps to the DNS settings?

[user3FC2ZzhUw4]

Setting up Samsung TV DNS addresses

1. Go to Menu > Settings menu > Network > Network status.
2. Click Network status.
3. When the check is complete, click IP Settings.
4. Choose the DNS setting and select Enter manually.
5. Enter the Smart DNS location provided by yourchosen service.

[userKMg4jAxoNh]

That was weird. I tried this, didn't work. Changed it back to 'automatic' DNS settings, still didn't work. Shut the TV off and went to do more research on the computer. Came back about 5 minutes later to try something else, and it was working.

[userUUI9GnQAFq]

Thank you, changing DNS server to 8.8.8.8 worked!!!!! 

[usermMnvPpYlPG]

What worked for me was: settings - support - self diagnosis - start smart hub connection test. Hope it works for you too. 

[userAEXqoivu7m]

nope

[userJO9E8ndnRC]

Samsung tv plus did not work although the channel guide worked. Solution! Don't turn off the tv and just unplug it for couple minutes. The channels got pictures back on.