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Constellation

Re: Samsung TV Plus Not Working

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We changed the DNS setting in the TV to Google's DNS (8.8.8.8) cold booted, and everything now loads. Apparently my ISP DNS was not resolving the Hulu and Samsung TV Plus addresses. Two hours with Samsung Support and they tried everything BUT this. 

 

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Astronaut

Re: Samsung TV Plus Not Working

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Awesome, thanks!

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Asteroid

Re: Samsung TV Plus Not Working

JUMP TO SOLUTION

I tried changing the dns with no success.  All other network apps work flawlessly.

2020 frame tv 50"

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Astronaut

Re: Samsung TV Plus Not Working

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What are the steps to the DNS settings?

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Asteroid

Re: Samsung TV Plus Not Working

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Setting up Samsung TV DNS addresses
  1. Go to Menu > Settings menu > Network > Network status.
  2. Click Network status.
  3. When the check is complete, click IP Settings.
  4. Choose the DNS setting and select Enter manually.
  5. Enter the Smart DNS location provided by yourchosen service.
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Astronaut

Re: Samsung TV Plus Not Working

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That was weird. I tried this, didn't work. Changed it back to 'automatic' DNS settings, still didn't work. Shut the TV off and went to do more research on the computer. Came back about 5 minutes later to try something else, and it was working.

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Astronaut

Re: Samsung TV Plus Not Working

JUMP TO SOLUTION

Thank you, changing DNS server to 8.8.8.8 worked!!!!! 

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Constellation

Re: Samsung TV Plus Not Working

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What worked for me was: settings - support - self diagnosis - start smart hub connection test. Hope it works for you too. 

 

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Astronaut

Re: Samsung TV Plus Not Working

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nope

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Astronaut

Re: Samsung TV Plus Not Working

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Samsung tv plus did not work although the channel guide worked. Solution! Don't turn off the tv and just unplug it for couple minutes. The channels got pictures back on.

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