I own a Samsung UN55KS8000 where suddenly this morning the picture disappeared and in its place a random series of vertical green/blue (sometimes orange/red) lines appeared. The audio still works.
By reading the community board I notice that this appears to be a common problem after a few years.
The TV info is the following:
SAMSUNG UN55KS8000FXZA LED 2160P SMART4K
Can you please help me resolve this issue?
Thanks in advance for your assistance,
Mine happened this morning too!! it was working perfectly last night and when i turned it on this morning, green vertical lines appeared, audio was working, i contacted samsung support on twitter and the response i got was to contact a technician to do an out of warranty repair. I bought mine nov of 2016, its not even 5yrs! a $1000 tv should last atleast 10 or more years.
i don’t know what to do T_T