I have a Samsung model UN60KS8000. I have been having issues with my one connect. I thought it was the cable box but have had cable provider out and the cable box and cable are fine. Problem is with the one connect. I can get Netflix through the wifi but nothing through the cable box via the one connect. I have tried everything except replacing the one connect. I've spent hours on this and not happy. Any help?
Purchased tv back on 9/2016.
Solved! Go to Solution.
This is exactly what I am dealing with. Very frustrating as the TV was not cheap. I am finding a lot of discussions and posts throughout internet with many having same issue. Left message with Samsung couple weeks ago but didn’t get a response. What was the resolution?
Just wanted to inform others that have the Samsung UN60KS8000 TV that replacing the one connect box solved my HDMI connection problems. I've had this slightly over a year and half hanging on the wall, so not much changes in this time period except a few connections and disconnections to new devices. TV just hung on the wall the whole time. For some reason the HDMI connections started failing. Especially HDMI connections #1 and #4. I could not even have a Samsung DVD player work on them consistently, where as it worked before. Replaced the one connect box and instantly everything worked. Hopefully my second OneConnect box will last longer.
I also wanted to Thank Samsung Support with helping me.
** SOLVED **
Having same exact issue with HDMI and no signal. Paid a lot of money for a tv for an external one connect to basically make my TV useless. paying $100-200 more for a external One Connect replacement seems like a gamble as others on here stated it did not resolve issue. Why are there so many issues with this One Connect box? Was there a bad batch? Bad firmware update?
Having the same issues. Loyal Samsung customer and I feel like they are screwing customers with this poor product. To top it off the one connect cable that came with the tv was not long enough so I have to purchase a $400 cable to reach an extra 2 ft. Now my tv does not even work due to this box.
Samsung phone, watch, tv, refrigerator.... last samsung products I will purchase.