Yesterday May 11, 2018 my kids were watching TV on our Samsung smart TV when the TV went white with vertical lines and the right bottom corner heated up so much that it melted.
This is scary as this is a safety issue that is more than just a defective tv but a potential life safety issue as this could have caused a house fire.
Why have i not heard about this from Samsung or Best Buy where I purchased this TV??
this IS a known issue what is the solution?
Hey there, I am very sorry to hear that this has happened to you. I noticed you also posted on quite a few of the other boards. At this time, there is not a single one-fix-for-all solution. The mods are looking into each and every case here to offer what is available for each customer. In order to see what we can do for you, can you send me a private message with the below information here: http://bit.ly/2igAXKH
Best Contact Number:
Alternate Telephone NumberIf Available)
Place of Purchase:
Picture of the melted portion of the screen:
This is Crazy! My 60" just trew sparks and my daughter was sitting off to the side of it . By the time I came to her when she screamed. I could literelaly see the bottom right corner melting. even when unplugged immediatly it got so hot it continued melting. I need some help with this.
@ userTAZLhARWSW I am sorry to hear this. I hope that no one was harmed. I would be happy to look into this further. Can you drop a private message https://bit.ly/2mQxylV with the model and serial numbers of your devic