cancel
Showing results for 
Search instead for 
Did you mean: 
useral6o1qRpP2
Constellation

Samsung ks8000 vertical lines

Had my tv for a little over two years now and yesterday my screen went black except for green and blue vertical lines down the center. The help desk is unhelpful of course so I was hoping somebody could shed some light as to how an expensive tv like this can stop working after two years.

6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Samsung ks8000 vertical lines

Have you tried unplugging the unit for 5 minutes? Does the issue occur on all sources and inputs?

Reply
Loading...
useral6o1qRpP2
Constellation

Re: Samsung ks8000 vertical lines

Ya I left it unplugged for 24 hours still the same problem. Can't change the input because theirs no way to see the screen it's all black other than the colored lines.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung ks8000 vertical lines

Please send the model and serial numbers to this PM Link.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung ks8000 vertical lines

We are checking to see if you still need assistance.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Reply
Loading...
userVnnNR4HaP9
Constellation

Re: Samsung ks8000 vertical lines

I have the same issue  like 2 hours ago  my tv receive a update and 30 min after the update the tv start to failure

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Samsung ks8000 vertical lines

Can I have your full model code and serial number via private message?

Reply
Loading...