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Constellation

Samsung series 7 43 disney plus wont install

new Samsung TV won't install disney plus. After clicking the option to install it acts as if installing then a few seconds later it goes back to saying you can install it. I hard lined it into my router and turned it off and on. Any advice is very appreciated.

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Samsung Moderator
Samsung Moderator

Re: Samsung series 7 43 disney plus wont install

Have you contacted the Disney+ app developers to see if something is going on with the app on their side? Please provide the TV model code and software version so that we can better assist you. 


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Constellation

Re: Samsung series 7 43 disney plus wont install

The tv model code UN43TU7000FXZA

SOFTWARE VERSION T-KTSU2AKUC-1301.5

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Samsung Moderator
Samsung Moderator

Re: Samsung series 7 43 disney plus wont install

Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01003027/







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