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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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My TV did the same thing.  How can Samsung not have done a recall on this!?

It's unacceptable that they allow a fire hazard like this to continue.

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi @useryubDk9igej: We've responded to your private message.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Did anyone actually get help from Samsung on the overheating melting tv’s?

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi,

I have Samsung UN50J6200 50-Inch 1080p Smart LED TV that started smoking from one corner while my 5 year old daughter was watching it.  Had I not looked over to see the screen discoloring and heard her yell to me it would have started a fire.  The TV is barely 3 years old!  Judging by the fact that there are 45 pages of replies here I'd say this is a class action lawsuit waiting to happen.  If this doesn't get resolved with a complementary service call and a repair at Samsung's expense I'm calling a lawyer.

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userRTSAqt37GV  Hey there! I'm glad no one was injured! I want to look into this for you; could you send me photos of the TV as well as the model and serial number via private message?

 

http://bit.ly/2sSxapD


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello,  I have the same problem with my TV, UN50J6300afxza LED TV . The corner is very very hot to the touch!!! please assist!

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userauNNLWhJmY That sounds super frustrating! Can you send me a Private Message with the serial number as well as some photos of the melted corner?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Like the rest, I was watching my Samsung 6300 and I noticed a dark area forming more and more in the right bottom corner. At first I thought it was the movie and how it was made. After trying several other channels and seeing it didn't change, I got up and went over and noticed a black area and it was very hot to touch! I turned it off and immediately came here. I have had several Samsung phones, currently have a Note 10plus and very disappointed. This TV is barely 2 years old. 

What is the next step? I'm already in the house due to the pandemic, now no tv! 

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@Alavette Can you please provide the following via a private message?  http://bit.ly/2igAXKH

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code:
Serial Number:

Picture(s) of Melted Portion of the Screen:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Didnt notice my tv getting hot until the entire right side went dark and I touched it and it was extremely hot. My tv isn't even 2 years old

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