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user1DrLsnEh6G
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi,

 

I tried to send you a private message via link you provided but it says no user found with the name samsungdrew. Kindly suggest a mail id.

 

Best Regards,

Bhargav 

 

 

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user1DrLsnEh6G
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi,

 

I tried to send you a private msg using the link. But it says there are no users with the name samsungdrew. Please suggest your mail id. 

 

Best Regards,

Bhargav 

 

 

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userCZT1uCiExu
Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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I am having the same issue with my samsung tv. We bought it in 2014 and it just started doing this yesterday. It is hot in the bottom left hand corner and is distorting the image. 

 

My name is Kathy Young

Email: <HIDDEN> 

 

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userw6r8bcHqsm
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I am having this issue with my TV as well. Is this covered under warranty if under 1 year? 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please send us a private message with the model, Serial, and a photo of the symptoms. 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@userw6r8bcHqsm: We would be happy to help.  Please send us a private message with yout full model/serial number as well ass your name, address, telephone number, e-mail address, place of purchase and pictures of the melted area.  http://bit.ly/2ihPL97


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userw6r8bcHqsm
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Samsungjustin helped me - thank you

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Fantastic!  We're glad that your were able to get that taken care of.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userqTeJZX76fd
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hi,

 

I have  exact same issue. I contacted Samsung and below is the transaction number:

Transaction # 5118728998 

Can you please help me with this.

 

Thanks, 

SMS

 

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello, SMS please send us a private message with your model and contact information, along with a photo of the symptoms. ^Justin 

Community Guidelines: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-General-Guidelines/ba-p/459817
Terms of Service: https://us.community.samsung.com/t5/Welcome-Blog/Samsung-Community-Terms-and-Conditions/ba-p/460091
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