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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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@74Bronco, so sorry to hear this. The exchange coordinator will contact you by the end of the day. 


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user9ZECmT1I6w
Astronaut

Re: Screen overheating and melting corner of TV - 6300 series LED

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Hello,

 

I was just informed that a Samsung UN50J6200AF Version  DH03  television that I purchased through Amazon on January 9, 2016 and gave to my parents began to melt around the frame today.  I was informed that the picture went black, and that the screen was glowing red.  My mother then started to smell burning plastic and that is when she realized the frame around the screen was melting.  She proceeded to immediately turn off the television.  This is a big issue that Samsung needs to start making people aware of, and needs to take action immediately just like they did with their washing machines and cell phones.  I hope this gets resolved in a timely manner!

 

 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please send us a private message so that we can assist with this matter.  http://bit.ly/2ihPL97


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userfxYjBPvifD
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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I have This same issue, where / how do I begin this process of resolving this issue?
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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userfxYjBPvifD, please send us a private message so that we can get some information from you: Link

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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userqPsJexUPDP please send us a private message so that we can get some information from you: Link

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userqPsJexUPDP
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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Thank you.  I have sent the private message. 

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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Please get that to us as soon as you can.  


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CoryAllen
Constellation

Re: Screen overheating and melting corner of TV - 6300 series LED

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So I had my TV melt back in September last year. After a long drawn out process, I was able to use a one time accomodation to cover repair guys coming out to fix the TV. The repair guys were great! The TV, still not. As of a few days ago.....the TV has AGAIN MELTED!!! I'm a long time Samsung buyer and I'm rapidly losing faith. This is unreal to me that Samsung has not pulled a recall on these darn explodey TVs! I'm soon going to have to call again and deal with the outrageously long calls to probably receive a big nope anyways. It's frustrating beyond belief. Stand by your products!

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Samsung Moderator
Samsung Moderator

Re: Screen overheating and melting corner of TV - 6300 series LED

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CoryAllen - Or you could reach out to one of the mods here like outlined above. Which is my recommendation, I may be biased but I like to think we're a bit more helpful than the guys on the phones lol. Shoot me a message here with the below information and I'll see what I can do: http://bit.ly/2igAXKH

 

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone NumberSmiley SadIf Available)
Copy of the Bill of Sale:
 

Model Code:
Serial Number:

Picture of the melted part of the screen:


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Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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