I was just informed that a Samsung UN50J6200AF Version DH03 television that I purchased through Amazon on January 9, 2016 and gave to my parents began to melt around the frame today. I was informed that the picture went black, and that the screen was glowing red. My mother then started to smell burning plastic and that is when she realized the frame around the screen was melting. She proceeded to immediately turn off the television. This is a big issue that Samsung needs to start making people aware of, and needs to take action immediately just like they did with their washing machines and cell phones. I hope this gets resolved in a timely manner!
So I had my TV melt back in September last year. After a long drawn out process, I was able to use a one time accomodation to cover repair guys coming out to fix the TV. The repair guys were great! The TV, still not. As of a few days ago.....the TV has AGAIN MELTED!!! I'm a long time Samsung buyer and I'm rapidly losing faith. This is unreal to me that Samsung has not pulled a recall on these darn explodey TVs! I'm soon going to have to call again and deal with the outrageously long calls to probably receive a big nope anyways. It's frustrating beyond belief. Stand by your products!
CoryAllen - Or you could reach out to one of the mods here like outlined above. Which is my recommendation, I may be biased but I like to think we're a bit more helpful than the guys on the phones lol. Shoot me a message here with the below information and I'll see what I can do: http://bit.ly/2igAXKH
Best Contact Number:
Alternate Telephone NumberIf Available)
Copy of the Bill of Sale:
Picture of the melted part of the screen: